Profit Through Change

Outsourcing Management

What is Outsourcing?

Numerous definitions can be found defining what outsourcing really means, these include:

  • The transfer of a function previously performed "in-house" to an outside provider.
  • Purchasing service from an outside vendor rather than using internal resources.
  • The practice of having goods or services provided by a person or persons outside the business or organisation.
  • The concept of taking internal company functions and paying an outside firm to handle them.

The Profit Through Change definition would include all of these but succinctly:

"Outsourcing is the delegation of non-core activities or operations from within the company to an external third-party that has an expertise in that field, thereby leaving the company free to concentrate on their core business objectives."

Critical to the outsourcing concept is the fact that it is only the operation that is transferred to the third-party contractor, not the responsibility to ensure that the various outsourced functions fit together, work in combination, or deliver financial and service characteristics to plan - management of the contractors, contracts and services remains with the outsourcer at all times.


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